Shipping policy

Shipping Policy

At Zylumea, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details regarding order processing, shipping times, tracking information, and delivery expectations.

Order Processing

All orders are processed within 2–4 business days after payment is successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location and shipping carrier availability.

Estimated Delivery Times

Canada: 5–12 business days
United States: 5–12 business days
International: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated and displayed at checkout before payment is completed.

From time to time, Zylumea may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take 24–72 hours to appear after the shipping carrier receives the package.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Zylumea is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.

Zylumea is not responsible for lost, stolen, or delayed packages caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

If you experience an issue with delivery, please contact the shipping carrier directly or contact us for assistance.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Damaged Items

If your order arrives damaged, please contact us within 10 days of delivery and provide photos of the damaged item and packaging. We will review the issue and work toward an appropriate resolution.

Shipping Delays

While we strive to meet all estimated delivery timelines, unforeseen circumstances such as carrier disruptions, severe weather, customs inspections, or high shipping volumes may cause delays.

We appreciate your patience and understanding in such situations.